Office of IT: Repairs for Personally Owned Computers

Repair Service for Personally Owned Computers

Having a problem with your home computer? Here's how Illinois Wesleyan's office of Information Technology can help you get it fixed.

Did you know?

* A Windows computer without virus protection, and on the Internet, will likely become infected with a virus in less than half an hour.

* The vast majority of personally-owned Windows computers that come to the IT House for service are found to be infected with viruses and/or spyware.

* It can take several hours to scan a computer for viruses and spyware. This is often not a single process, but can require multiple passes with different tools. Some infected computers have taken up to six hours to repair.

* If you were to take your computer to Best Buy for virus and spyware removal it could cost you several hundred dollars.

Procedures for drop-off:

Please take your computer, printer, or other problem computer equipment to 1311 North Park during the designated drop-off times. At that time, we will collect information about the difficulty you are experiencing with your equipment.

Drop-off hours:

Monday - Friday 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

Billing information:

We charge for parts and labor for personally owned computers. Labor is $25 per half-hour with a minimum of one-half hour's charge. (Configuring your software to connect to the campus network and virus scanning are FREE.)

We offer this service as a convenience to the Illinois Wesleyan campus community. Our charges reflect the rates our outside computer repair vendor charges the university. We look forward to helping you get your computer going!